When will you deliver?
This excludes Bank Holidays and the period between Christmas and New Year, when we are closed.
We aim to send items ordered from the website before 12.00 the same evening, otherwise it will be sent the following evening. Please forgive us, if we fail to meet
this target when we are exceptionally busy.
How much do you charge for postage?
For orders of more than £250.00 or Euro equivalent of jewellery items (not jewellery cases) bought from the website for delivery we will not charge postage. Otherwise we charge £7.50 for UK delivery £12.00 (or euro equivalent) for European deliveries and £13.00 for outside of Europe.
For cases and other heavy items we reserve the right to charge a supplementary amount for extra postage.
How do you send parcels?
Normally we use the excellent Royal Mail Special Delivery service but reserve the right to use other services as required.
What if something doesn’t suit my requirements?
You may return any item ordered from the website (this doesn’t include specially ordered items) within 10 days for any reason. We guarantee all items sold by W J Sutton Ltd against manufacturing fault for 1 year from date of invoice.
Please return any items by recorded delivery or high value items by Special Delivery