Contact Us - W J Sutton

Email

Whether you would like to enquire about a product, like to give us some feedback or initiate a return, we would love to hear from you. Please fill in the form below and we will get back to you as soon as possible. Alternatively, you can send an email directly to ken@wjsutton.co.uk

Address

W J Sutton Ltd.
PO Box 18564
Birmingham
United Kingdom
B2 2EH

Frequently Asked Questions

How do I create an account?

Click this link to apply for an account. You will need to provide your name, email address, and password.
Once your application has been accepted, you will be able to login to view the prices and availability of our catalogue.
As we are a trade-only business, the account creation process is not automatic so that we can ensure that we are not selling to the public.

How can I place an order?

Browse our products and add the ones that you like to your basket. You can view your basket at any time by clicking the icon on the top right corner of the screen.
When you are ready to place your order, on the basket page, click checkout. You will need to enter your shipping and billing information and choose a payment method. We accept credit cards and PayPal.
Review your order details and confirm your purchase. You will receive an email confirmation with your order number and tracking information.

When can I expect to receive my order?

We ship our jewellery by special delivery on Royal Mail, which means you can track your order and get it fast. If you place your order before 12 pm on a business day, you should receive it on the next business day. If you place your order after 12 pm or on a weekend or holiday, you should receive it within two business days. Please note that delivery times may vary depending on your location and other factors beyond our control.

Do you have a minimum order quantity?

Our minimum order requirement is £50.00, which excludes VAT and Postage.

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