Terms and Conditions

Acceptance of Terms and Conditions

By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you should not use or access this website.

Modification of Terms and Conditions

W J Sutton Ltd. reserves the right to modify these terms and conditions at any time without prior notice. Your continued use of the website after any changes are made constitutes your acceptance of those changes.

Use of our Website

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

Intellectual Property

All content and materials on this website, including but not limited to images, text, graphics, logos, button icons, software and audio clips, are the property of W J Sutton Ltd. or its content suppliers and are protected by United Kingdom and international copyright laws. You may not reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer or sell any content or materials contained on this website without the prior written consent of W J Sutton Ltd. Any unauthorised use of the content or materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Website Account

In order to place an order or to view our product prices and availability, you will need to create an account. You can apply for an account by clicking the Account Application button in our header.


All orders are subject to availability and acceptance by W J Sutton Ltd. We reserve the right to refuse to accept any order or to cancel any order already accepted for any reason, without liability to you or any third party.

Pricing and Payment

All prices listed on our website are subject to change without prior notice. We reserve the right to change the prices of our products at any time. We accept payment by credit card, debit card, and PayPal. We reserve the right to refuse any payment that we deem suspicious or fraudulent.

Shipping and Delivery

W J Sutton Ltd. will ship the ordered products to the shipping address specified by the customer. Shipping costs will be calculated and added to the total cost of the order during checkout. We will make every effort to ensure timely delivery of your order, but we cannot guarantee delivery dates or times. Risk of loss or damage to the products will pass to you upon delivery.

Returns and Exchanges

We accept returns and exchanges within 14 days of the date of delivery (or as stated on Sale or Return Parcels), subject to certain conditions. This however excludes special orders/bespoke items and earrings which are exempt from being returned unless they have a manufacturing fault. The products must be in their original packaging and in the same condition as when they were received. Shipping charges for returns and exchanges will be the responsibility of the customer, except in the case of a defective product or an error on our part.

Goods with manufacturing faults fall under our guarantee for a year from the date of invoice from us. Any repairs, credits or exchanges after this period would be at our discretion. Goods will not be considered faulty if they appear to have been damaged through excessive wear or neglect by the customer.

Please view our Refund and Returns Policy to learn more.

Disclaimer of Warranties

W J Sutton Ltd. makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of any information or content on this website. We do not warrant that this website or the server that makes it available is free of viruses or other harmful components. You expressly agree that your use of this website is at your sole risk.

Limitation of Liability

W J Sutton Ltd. shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or the products purchased through this website, including but not limited to damages for loss of profits, use, data, or other intangible losses.


You agree to indemnify and hold harmless W J Sutton Ltd., its officers, directors, employees, agents, and affiliates, from any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of this website or your violation of these terms and conditions.

Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law. Any dispute arising out of or related to these terms and conditions shall be brought exclusively in the courts located in Birmingham, England, where W J Sutton is based.


W J Sutton Ltd. may terminate or suspend your access to all or part of this website, without notice, for any conduct that we believe is in violation of these terms and conditions or any applicable law.


If any provision of these terms and conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these terms and conditions will remain in full force and effect.

Entire Agreement

These terms and conditions constitute the entire agreement between you and W J Sutton Ltd. regarding your use of this website, superseding any prior agreements between you and W J Sutton.

Contact Us

If you have any questions or concerns about these terms and conditions, please get in contact with us.

Shopping Basket
Scroll to Top